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Guide, were unable to create the logs, and describe what happened when you tried to create them. If you cannot produce any of the required logs.start the new topic anyway. Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team. In Step 6 there are instructions for downloading and running FRST which will create two logs.If you cannot complete a step, then skip it and continue with the next.Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6. I suggest you start a new topic in the malware removal forum by following the directions below. If you are unable to download and install security programs and suspect malware is the cause.which could easily be true. If you boot into safe mode with networking you can download Malwarebytes and scan with it without using 8 ways to boot into Windows 10 Safe Mode | Digital Citizen